Shipping policy
Last Updated:May 7, 2026
1. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
2. Shipping Destinations
We currently ship to the United States and select international destinations. For shipping availability to your location, please contact us at SmileStore20260414@gmail.com before placing your order.
3. Shipping Methods and Delivery Times
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping (US) |
5-10 business days |
Calculated at checkout |
|
Expedited Shipping (US) |
2-5 business days |
Calculated at checkout |
|
International Shipping |
10-20 business days |
Calculated at checkout |
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.
4. Shipping Charges
Shipping costs are calculated based on the weight of your order, shipping destination, and selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order ships, we will provide a tracking number via email. You can track your package using the carrier‘s website.
6. Customs and Import Duties
For international orders, you may be responsible for any customs fees, import duties, or taxes imposed by your country’s customs authorities. We have no control over these charges and cannot predict their amount.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at SmileStore20260414@gmail.com. We will work with the shipping carrier to resolve the issue.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping charges may apply for reshipment.
9. Contact Us
If you have any questions about these Terms, please contact us at:
AIR OCEAN EXPRESS CO., LIMITED
Email: SmileStore20260414@gmail.com
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KLN HONG KONG